Information You Provide

We may collect personal information you choose to provide. This information may include your name, email address, phone number, billing details, organisation and role (if relevant), and any other information you submit.

• Purchase a course, membership, or service

• Create an account or learner profile

• Subscribe to updates (including email newsletters)

• Make an enquiry or contact us

• Complete forms, surveys, feedback requests, or learning related submissions

• Participate in workshops, sessions, or workplace engagements

• Request an invoice or documentation for your employer

Information Collected Automatically

When you visit our website or use our Services, we may automatically collect information. We use this information to operate, improve, and secure our Services.

• IP address and approximate location (based on IP)

• Device type, browser, operating system

• Pages viewed, links clicked, and time spent on pages

• Referral source (how you reached our site)

• Cookie identifiers and similar tracking data

Learning and Account Information

If you enrol in our learning Services, we may collect information connected to learning delivery, such as:

• Account login and profile details

• Enrolment status and course access

• Course progress and completion status

• Engagement with learning resources (for example, content viewed)

Information Provided by Organisations

If your workplace engages Manawa Māori, we may receive personal information from that organisation to deliver the agreed Services, such as participant names, emails, roles, or attendance information. We use this information to administer learning, deliver Services, and support the relationship.

Under the Privacy Act, organisations must collect and use personal information for lawful purposes and handle it responsibly. We collect and use personal information for purposes connected to delivering our Services, including to:

• Provide, operate, and improve our website, learning platform, and Services

• Process purchases, payments, and invoices

• Create and manage accounts, enrolments, and access to content

• Communicate with you about your purchase, access, updates, and support requests

• Provide learning related information, resources, and service communications

• Send marketing or newsletter communications where permitted (and you can opt out)

• Conduct analytics, reporting, and service improvement

• Maintain security, prevent fraud, and protect our systems

• Comply with legal obligations and enforce our terms

We may share personal information in the following circumstances:

Service Providers

We may use trusted third party service providers to support our Services, such as providers of the below. We only share what is needed for them to perform services for us.

• Website hosting and site operations

• Course delivery platforms and member portals

• Payment processing

• Email communications and CRM tools

• Analytics and performance monitoring

• File storage and collaboration tools

Workplace Clients

If an organisation has engaged us for workplace learning, we may share relevant learning administration information with that organisation (for example, enrolment status or attendance) to the extent required to deliver the engagement and reporting agreed with the client.

Legal and Safety Reasons

We may disclose personal information where required or permitted by law, or where necessary to protect rights, safety, or prevent harm.

Business Changes

If we restructure, sell, or transfer parts of the business, personal information may be shared as part of that process (subject to appropriate protections).

Some of our service providers may store or process information outside New Zealand. Where personal information is disclosed outside New Zealand, we take steps to ensure it is protected in a manner consistent with New Zealand privacy requirements.

You can manage preferences through our cookie banner. Some features of the site may not function fully if cookies are disabled. We use cookies and similar technologies to:

• Operate our website and Services

• Remember preferences where applicable

• Understand usage and improve performance

• Support marketing and measurement where enabled

If you subscribe to our communications, we may send you updates about courses, services, and resources. You can opt out at any time by using the unsubscribe link in our emails or contacting us.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This includes administrative, technical, and physical safeguards appropriate to the nature of the information. No system is completely secure, but we work to maintain strong protections.

We keep personal information only for as long as needed for the purpose it was collected, including to meet legal, accounting, and reporting obligations, and then we securely delete or de-identify it where appropriate.

You have the right to request access to personal information we hold about you and to request correction if you believe it is inaccurate or incomplete. To make a request, please contact us here. Please note that we may need to verify your identity before responding.

If you have concerns about how we handle personal information, please contact us first, and we will work to resolve the issue. You can also make a complaint to the Office of the Privacy Commissioner.

We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date updated.

Privacy Contact: Ella Sargent, Managing Director
Email: ella@manawamaori.com